FREQUENTLY ASKED QUESTIONS

Have questions about our products or courses? Please see below. If we didn't answer your question answered, please feel free to use the contact form at the bottom of the page.

 

How long will my order take to arrive?


Most orders arrive within 14 days, but they could take longer. We are currently not able to offer expedited shipping options, but we hope to add them soon. You will receive a tracking number when your order is done processing.


How much does shipping cost?


Domestic shipping is $4.00 for each item and FREE when you spend $100 or more in one transaction.


I really think my friend would love some of your products and I need a gift for them ASAP. Is it possible to rush shipping for a gift? 


You are such a thoughtful friend! While we unfortunately can’t rush shipping, consider purchasing an Aquanauts Freediving gift card! Gift cards are emailed right away, and they can also be used to offset the cost of mermaiding and freediving courses! Feel free to shoot us a message if you’re looking to schedule a course near you. 


Why does my order come in multiple packages?


Aquanauts Freediving works with multiple partners to give you the best variety of items. Items are shipped directly from our partners and as such, some orders will come in multiple packages. 

You advocate for environmental stewardship. What is your company doing to become more environmentally friendly?


Thanks for asking! We definitely care about the ocean, and encourage others to do the same. Our products are made only after you order them to reduce waste during garment creation. We are actively working to find opportunities to decrease textile and packaging waste, including moving production in-house to reduce packaging for individual products as sales increase. In addition, we actively promote beach, dive site cleanups, and coral friendly sunscreens during our courses and events. Check back soon as we are looking to expand our store with eco-friendly products!


Products:


Do you carry larger sizes?


We work with a variety of partners to carry the largest range of sizes and styles possible. If you don’t see a product available in your size, shoot us a message and check back frequently! We are constantly looking for opportunities to expand our size offerings to Aquanauts of all body types. 


Why do my items smell weird when I receive them?


The majority of our garments are digitally printed, and that weird smell is what makes the ink stay on your garment! It will usually fade on its own after being out of the package. Alternatively, you can turn your garment inside out and toss it in the wash.


Courses, Events, and Parties


Where do you teach your mermaiding and freediving courses? 


While we primarily teach our courses in the tourist destination of Las Vegas, Nevada, we also teach courses in Washington during the summers. If you don’t live in these areas but would still like to take a course, reach out to us using the contact button below. We may be able to schedule a course near you if there is enough interest. 


What COVID-19 precautions do you take when you are teaching your courses? 


We strongly believe that mermaiding and freediving provide strong physical and mental health benefits, and the mermaiding and freediving communities can provide a much needed support and social interaction during these isolating times. We are actively following CDC guidelines and updates. In order to minimize risk as much as possible, we can arrange to teach the theory portion of our courses online. We are also offering small class sizes and a discount to people in the same social bubble so you a) have someone to practice safety and rescue concepts with and b) have someone you can regularly dive with. 


I’m just getting into mermaiding but would like to pursue a career as a professional mermaid. Can you help me? 


Yes we can! If you are looking to boost your resume, consider taking a freediving course to learn the physiology and safety considerations behind extended breath holds. Looking to create a stunning video reel or add new photos to your website? Contact us for a quote to make your creative vision above and underwater a reality.